Privacy Policy

We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect the information you provide through our services, including SMS, MMS, chat, and any other communication channels.

1. Information We Collect

We may collect and store personal information such as your name, phone number, and other contact details when you opt-in to our messaging services or interact with our website.

Opt-In Information:

We collect information when you voluntarily provide consent to receive communications from us, such as through SMS, MMS, or chat platforms. This includes the type of messages you expect to receive. Usage Data: We collect information regarding your interaction with our messaging services, including message frequency and content.

2. How We Use Your Information We use your personal data to:

Provide and manage our messaging services, ensuring you receive the content you’ve opted in for. Respond to inquiries or requests for support. Monitor and ensure compliance with legal and industry requirements. We do not use your information for marketing or promotional purposes unless you have explicitly provided consent.

3. Use of Information

We do not sell, share, or provide your personal data, including mobile information, to third parties or affiliates for marketing or promotional purposes. Your information is only used internally to provide the services you have opted into, such as messaging or customer support, and is not shared with any third parties outside of what is strictly necessary for delivering these services.

Opt-in data and consent for text messaging will never be shared with any third parties. We ensure all data is used solely for the purposes of delivering the services you have requested and in compliance with applicable laws and regulations.

4. Opting Out of Messaging Services

You can cancel our messaging service at any time by replying with "STOP" to the short code you received messages from. Upon receipt of the "STOP" message, we will confirm your unsubscribe status and you will no longer receive messages from us.

If you experience any issues unsubscribing, please reply with "HELP" or contact us at [email protected].

5. Data Security

We implement security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the internet or any wireless network can be guaranteed to be 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of providing services, complying with legal, regulatory, tax, or accounting obligations, or resolving disputes.

Once the data is no longer necessary for these purposes, it will be securely deleted or anonymized. You can request the deletion of your data at any time, and we will comply unless we are legally obligated to retain certain information.

7. Compliance with Industry Standards

We adhere to industry standards and comply with legal obligations regarding the collection, storage, and use of personal data. This includes, but is not limited to, compliance with Twilio’s Acceptable Use Policy, the CTIA’s Short Code Monitoring Handbook, and other applicable communication regulations.

8. Your Rights You have the right to:

Access the personal data we hold about you. Request correction of inaccurate or incomplete data. Withdraw consent to receive messaging at any time. Request the deletion of your data in accordance with applicable laws. To exercise these rights, please contact us at [email protected].

9. Email Communication Policy

Compassion Processing is committed to compliance with all applicable email laws and regulations including the CAN-SPAM Act.

Our email practices:

We only send email to business contacts with a legitimate professional interest in our services

All B2B outreach is targeted to business owners and decision makers in relevant industries

We honor all unsubscribe and opt-out requests immediately and permanently

We do not send unsolicited bulk email to consumers

We do not purchase consumer email lists or engage in spam practices of any kind

All outreach clearly identifies Compassion Processing / ZCPUSA LLC as the sender

We include a valid physical address and unsubscribe mechanism in all commercial emails

We maintain suppression lists to ensure contacts who have opted out are never contacted again

To report an email concern or request removal from our contact list, please contact us at [email protected].